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Home Feature Chewy Celebrates Opening of its New Customer Service Location in Hollywood

Chewy Celebrates Opening of its New Customer Service Location in Hollywood

On Tuesday, Feb. 13, online pet product retailer Chewy previewed its new location at 3251 Hollywood Blvd.  Chewy invited city leaders to visits its large facility and to see it in operation.  Kelli Durkin, VP of Customer Service, and Hollywood Mayor Josh Levy, were on hand to celebrate. While the company’s headquarters remain in Dania Beach, the majority of the personnel will work in the new offices in Hollywood.

Shot by Javier B. Edwards

Chewy sells a huge variety of pet products and now employs more than 1,000 people at its Hollywood location. The company plans to hire 400 more people in the next six months. Most of the personnel there work in customer service. The center will run 24 hours a day, seven days a week.

“We love working in Hollywood. The City has been wonderful to us,” said Durkin. “More and more people shop online and we have a great staff here who are well trained to deal with them. We are shipping pet products all over the nation. When a customer places an order we can get the product to them in one or two days.”

The new Chewy location was once a mall and its former food court is now known as “The Chew,” where employees can enjoy all their meals.

Shot by Javier B. Edwards

Durkin said there are many opportunities for people to advance at Chewy. They receive extensive training and can work their way into management positions. “We are looking for people who are driven and like customer service,” she said.

The Dog Park Room

Durkin said the company offers a family atmosphere and efforts are made to ensure the workplace is upbeat and fun.  As a company for pet lovers, they even have one of their themed conference rooms called The Dog Park.  People actually began working at the Hollywood location during the fall but the company wanted to introduce its new location in February, now that it is fully functioning.

For more information, visit chewy.com.

Photos by Javier B. Edwards, courtesy of Chewy.com.

David Volz
David Volz
David Volz has been a reporter for Hollywood Gazette since 2011 and has worked for numerous community news publications throughout South Florida over the past two decades including the South Florida Sun-Sentinel, Miami Herald and South Florida Business Journal. He is a Professor in the Business department at Broward College and the editor of the Coral Springs Connection, an online community news website. He covers city government, schools, sports events, cultural activities, faith groups and workplaces.

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